Return & Refund Policy — Crush Studio

At Crush Studio, we carefully check orders before dispatch to ensure that products are packed correctly and meet our quality standards.

1. Change-of-Mind Returns

We do not accept returns or refunds simply because a customer has changed their mind, selected the wrong product, or no longer wants the item.

Please make sure you select the correct product, model, color, and other available options before placing your order.

2. Eligible Returns & Refunds

You may contact Crush Studio within 7 days of receiving your order if:

• You received a wrong product.
• Your product arrived damaged.
• Your product is defective or has a manufacturing-related issue.

For damaged or defective products, customers are requested to provide clear photos or a video of the issue within 48 hours of delivery to help us assess the claim promptly.

3. Product Condition

Products that have been used, installed, altered, intentionally damaged, or damaged through customer handling are not eligible for return or refund, except where the issue is determined to be a genuine product defect.

For phone cases and accessories, please inspect the product before installation or use.

4. Wrong Product

If Crush Studio sends you the wrong product, please contact us within 7 days of delivery.

Once the claim is verified, we may arrange the appropriate resolution, including a refund in accordance with this policy and applicable law.

Return shipping for an approved wrong-item claim will be covered by Crush Studio.

5. Damaged or Defective Product

If your order arrives damaged or the product is defective, please contact us as soon as possible and provide clear photos or video showing the issue.

Once the claim is reviewed and approved, Crush Studio will provide the appropriate resolution in accordance with this policy and applicable law.

Return shipping for an approved damaged or defective-item claim will be covered by Crush Studio.

6. Refunds

Approved refunds are available for eligible claims in accordance with this policy and applicable law.

For Cash on Delivery (COD) orders, approved refunds will be issued through bank transfer, Easypaisa, or JazzCash after the customer provides the required payment details.

For orders paid through online payment methods, approved refunds will be processed through the applicable payment method where possible.

Refunds will be processed after the claim has been reviewed and approved and, where applicable, the returned item has been received and inspected.

7. How to Request a Return or Refund

To request a return or refund, contact us at:

Email: heycrush.studio@gmail.com
WhatsApp: +92 332 8367463

Please provide:

• Your order number
• The reason for your request
• Clear photos and/or video where applicable

Our team will review the request and inform you of the next steps.

8. Important Notes

Delivery and refund processing times may vary depending on the circumstances of the claim, courier handling, and payment method.

Crush Studio reserves the right to review each claim individually and may request additional information or evidence before approving a return or refund.

Nothing in this policy limits any rights or remedies available to customers under applicable law.