Terms of Service — Crush Studio

Welcome to Crush Studio. By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms of Service.

1. About Crush Studio

Crush Studio is an online store offering phone cases and accessories, including phone charms, lanyards, dust plugs, pearl and beaded accessories, stickers, and related products.

We reserve the right to update product information, prices, availability, and these terms when necessary.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, dimensions, compatibility information, and prices displayed on our website are accurate.

However, slight differences in color or appearance may occur depending on your device screen, lighting, photography, or product batch.

Customers are responsible for checking product details, including the phone model, color, and other available options, before placing an order.

3. Pricing

All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices may be changed at any time. The price applicable to your order is the price displayed at the time the order is placed.

Shipping charges are calculated according to our Shipping Policy.

4. Orders

When you place an order, you are making a request to purchase the selected products.

We reserve the right to contact you to confirm order details and to cancel or decline an order where necessary, including in cases involving incorrect pricing, product unavailability, suspected fraudulent activity, or inaccurate customer information.

If we cancel an order after payment has been received, any eligible refund will be handled in accordance with our Return & Refund Policy and applicable law.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders within Pakistan.

For COD orders, customers are expected to provide accurate contact and delivery information and to be available to receive the order.

Repeated refusal or failure to accept COD orders may result in restrictions on future COD purchases.

6. Online Payments

Where online payment methods are available, customers must provide accurate payment and billing information.

Orders paid through online payment methods are subject to the terms and verification procedures of the applicable payment provider.

7. Shipping and Delivery

We currently ship across Pakistan.

Our shipping charges and estimated processing and delivery times are described in our Shipping Policy.

Delivery dates are estimates and may be affected by courier delays, weather, public holidays, incorrect delivery information, or circumstances outside our reasonable control.

8. Returns and Refunds

Our return and refund rules are described in our Return & Refund Policy.

Customers should review that policy before completing a purchase.

Nothing in these Terms of Service limits any rights or remedies available to customers under applicable law.

9. Product Use

Customers are responsible for using products according to their intended purpose.

For phone cases and accessories, customers should ensure that the selected product is compatible with their device before purchase and should follow any applicable product-specific instructions.

Crush Studio is not responsible for damage caused by improper installation, misuse, modification, or handling of a product after delivery, except where liability cannot lawfully be excluded.

10. Website Use

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, introduce malicious code, or use the website for fraudulent or unlawful purposes.

You may not copy, reproduce, distribute, modify, or commercially exploit our website content, product photography, branding, graphics, or other materials without permission.

11. Intellectual Property

The Crush Studio name, logo, branding, website content, original product photography, graphics, text, and other original materials are owned by or used by Crush Studio with appropriate rights.

Unauthorized use, reproduction, or distribution of our intellectual property is prohibited.

12. Errors and Changes

We may occasionally have typographical, pricing, product availability, or other errors on the website.

We reserve the right to correct such errors and update website information when necessary.

If an error materially affects an order, we may contact the customer before fulfilling the order.

13. Third-Party Services

Our website may use third-party services such as payment providers, courier services, analytics tools, social media services, or other integrations.

Use of those services may also be subject to the third party's own terms and policies.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how information is collected, used, and handled.

15. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on our website, and the revised terms will apply to future purchases after they are posted.

16. Contact Us

For questions, complaints, order-related issues, or other customer support matters, please contact:

Crush Studio
Email: heycrush.studio@gmail.com
WhatsApp: +92 332 8367463

17. Applicable Law

These Terms of Service are intended for sales within Pakistan and are subject to applicable laws and regulations of Pakistan.

Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable law.